01. Shipping Overview
FrostByte PCs is based in Melbourne, Victoria, and offers shipping to eligible destinations across Australia.
We also offer local pickup in Melbourne by prior arrangement.
Shipping availability depends on the delivery destination, product dimensions, weight, packaging requirements and suitable carrier services.
Not all Australian postcodes or delivery addresses may be supported by our automated checkout.
02. How Shipping Costs Are Calculated
FrostByte PCs uses a postcode-based shipping calculation system for supported delivery areas.
When a customer enters their delivery details at checkout, the website calculates an applicable delivery charge using the configured shipping rates.
Shipping costs may depend on:
- Delivery postcode and destination.
- Available delivery zone.
- Parcel size and total weight.
- Number of items in the order.
- Packaging and handling requirements.
- Available carrier services.
Important: The shipping charge displayed at checkout is included in the total price presented for payment.
Customers should review the delivery address, shipping charge and complete order total before confirming payment.
Where a postcode or address cannot be supported automatically, customers should contact FrostByte PCs to discuss delivery arrangements before ordering.
03. Ordering and Shipping Quotes
For supported postcodes, the website calculates the delivery charge automatically during checkout.
Customers can review their order total, including shipping, before completing payment.
For unsupported or unusual delivery locations, FrostByte PCs may need to provide a separate delivery quote.
Any separately agreed shipping charge will be confirmed with the customer before the relevant payment is finalised.
If a paid order cannot be fulfilled at the delivery price agreed at checkout, we will contact the customer to discuss lawful options, including an appropriate refund or another arrangement the customer voluntarily accepts.
FrostByte PCs will not automatically charge additional shipping fees after payment without the customer's agreement.
04. Processing and Build Times
Processing and assembly times vary depending on the PC model, selected components, stock availability and order volume.
Custom-built gaming PCs may require additional time for component sourcing, assembly, testing and preparation.
FrostByte PCs will provide an estimated timeframe for the order before purchase confirmation where reasonably possible.
Any delivery dates provided are estimates unless expressly agreed otherwise.
If circumstances change and an estimated completion or delivery date is affected, we will communicate relevant updates to the customer.
Nothing in this section limits consumer rights relating to unreasonable delays or failure to supply goods as agreed.
05. Australia-Wide Delivery
We aim to arrange suitable delivery services for eligible customers throughout Australia.
Available carriers and services may vary by location.
Some remote or regional locations may require additional arrangements, longer transit times or different delivery charges.
If our automated checkout does not support your postcode, please contact us before placing your order.
We will communicate relevant delivery conditions and any separately quoted charges before the customer agrees to them.
06. Packaging and Handling
FrostByte PCs aims to package gaming computers and components securely for transport.
Packaging methods may include protective materials, suitable cartons and additional internal protection where appropriate.
Customers should retain packaging where practical in case a return or inspection becomes necessary.
Packaging instructions will be provided where needed for warranty-related returns.
Please contact us before arranging a return shipment so we can discuss suitable packaging and handling.
07. Tracking and Delivery Updates
Where the selected delivery service provides tracking, FrostByte PCs will share the available tracking information once the order has been dispatched.
Customers may also use the Track Your Order page for order status information.
Order status updates and carrier tracking are different: a FrostByte order status does not necessarily provide live courier location information.
08. Melbourne Local Pickup
Local pickup is available in Melbourne by prior arrangement.
Customers will be contacted when their order is ready for collection.
Pickup times and the collection location will be confirmed directly with the customer.
Please do not travel to a collection location without a confirmed appointment.
We may request an order confirmation and suitable proof of identity to help verify the collection.
If local pickup is not available as a selection during checkout, customers should contact us before paying to arrange collection and confirm the applicable order total.
Privacy and safety: FrostByte PCs does not publish a private residential pickup address on this website. Collection details are shared privately with confirmed customers when appropriate.
09. Delays and Delivery Issues
Delivery delays may occur due to stock shortages, component sourcing, carrier disruptions or other circumstances.
If a significant delay affects an order, FrostByte PCs will work with the customer to provide an update and discuss the available options.
Customers may contact us if they have concerns about an order's progress.
We will work with customers to address delivery problems and provide remedies where required by Australian Consumer Law.
Nothing in this policy limits applicable rights relating to goods not delivered within an agreed or reasonable time.
10. Damaged or Missing Deliveries
If your order arrives damaged, incomplete or appears to have been mishandled during delivery, contact FrostByte PCs as soon as reasonably possible.
Where available, please provide:
- Your order number.
- Photos of the outer packaging.
- Photos of any visible damage.
- A description of missing or damaged items.
Do not power on a PC that appears seriously damaged or electrically unsafe.
FrostByte PCs will assist with investigating delivery issues and arranging appropriate remedies.
Where FrostByte PCs is responsible under Australian Consumer Law, we will not require customers to resolve their consumer guarantee claim directly with the courier.
Customers do not automatically lose statutory rights because they did not report delivery damage within a particular number of days.
11. Incorrect Delivery Details
Customers should check that their delivery information is accurate before confirming an order.
The suburb, state and postcode should all match the intended delivery address.
If an address needs to be changed, contact us as soon as possible.
Changes may not be possible after dispatch.
Where incorrect customer-provided information causes additional transport costs, we will discuss any proposed lawful charges with the customer.
FrostByte PCs may need to confirm an address before arranging dispatch.
We will not impose charges inconsistent with applicable law.
12. Returns and Warranty Shipping
For faulty products, warranty claims and returns, please review our Refunds & Returns and Warranty policies.
Where Australian Consumer Law requires FrostByte PCs to cover reasonable return, collection or transport expenses, we will do so.
Contact us before shipping a PC back so we can discuss suitable packaging and transport arrangements.
13. Contact FrostByte PCs
Have a question about shipping, pickup or delivery? Contact us before placing your order.
Business: FrostByte PCs
Email: frostbytepcs@outlook.com
Support: Available via email.
Please include your postcode and the PC model you're interested in when requesting a delivery quote.